Holdingford

Gateway to the Lake Wobegon Trail
 

Frequently Asked Questions

 

 New Utility Payment Portal

What is this new payment portal-Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments.

Where can I learn more about Paya?

Simply visit www.paya.com to learn more about our new vendor!

If I had an account with City of Holdingford, do I have to create a new account in Citizen Portal?

Yes,the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal.

Does it cost anything to sign up for online bill payment?

It's free to sign up for online bill payment, enroll in Auto Pay or e-billing.

If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?

Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above). Or you can call the Paya Portal Support Center at 1(855)917-0367 and they can assist you.

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees that will be assessed.Those fees are:2.75% for credit card transactions and a flat fee of $1.10 for ACH transactions. These fees also apply to any auto-payments that are made.(Please Note:There is no additional fee assessed if you call the Paya Support Center.)

What payment methods can I use?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. Accepted credit cards include Visa, Mastercard or Discover.

What information is available in the Portal?

Account balance(s), bill(s) and payment(s) history is available from the portal; as well as the ability to enroll in Auto-Pay and e-Billing. Portal users can also see current billing address, phone number, and email address that are on file with us.

Do I need to pay my bills from my computer?

Not at all! You can pay your bill from any where in the world using any device-all you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about missing a payment if you are out of town when your bill is due.

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen;which will include options for a receipt to be emailed or texted, your preference.

What payment options do I have?

We work to ensure you have a variety of payment options available at home or on the go.You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-4:30pm CST, Monday through Thursday, and 8am-12pm Friday’s.

Is my information safe?

Absolutely! All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions).

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