Gateway to the Lake Wobegon Trail

Frequently Asked Questions


 New Utility Payment Portal

What is this new payment portal-Citizen Portal?

Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments.

Where can I learn more about Paya?

Simply visit www.paya.com to learn more about our new vendor!

If I had an account with City of Holdingford, do I have to create a new account in Citizen Portal?

Yes,the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal.

Does it cost anything to sign up for online bill payment?

It's free to sign up for online bill payment, enroll in Auto Pay or e-billing.

If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?

Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above). Or you can call the Paya Portal Support Center at 1(855)917-0367 and they can assist you.

Are there fees associated with making a payment through the Portal?

Yes, there are processing fees that will be assessed.Those fees are:2.75% for credit card transactions and a flat fee of $1.10 for ACH transactions. These fees also apply to any auto-payments that are made.(Please Note:There is no additional fee assessed if you call the Paya Support Center.)

What payment methods can I use?

You can pay your utility bills with a credit or debit card, or through a checking or savings account. Accepted credit cards include Visa, Mastercard or Discover.

What information is available in the Portal?

Account balance(s), bill(s) and payment(s) history is available from the portal; as well as the ability to enroll in Auto-Pay and e-Billing. Portal users can also see current billing address, phone number, and email address that are on file with us.

Do I need to pay my bills from my computer?

Not at all! You can pay your bill from any where in the world using any device-all you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about missing a payment if you are out of town when your bill is due.

How do I know the payment went through?

After you complete the transaction, you will receive a Payment Confirmation on the next screen;which will include options for a receipt to be emailed or texted, your preference.

What payment options do I have?

We work to ensure you have a variety of payment options available at home or on the go.You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-4:30pm CST, Monday through Thursday, and 8am-12pm Friday’s.

Is my information safe?

Absolutely! All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions).

OFFICIAL Website of the City of Holdingford, Minnesota, U.S.A. Copyright 2016. All Rights Reserved.